Contact Us
Questions about an order, product, delivery, sizing, returns, or anything else? We are here to make your Solvane Atelier experience easier, clearer, and more enjoyable.
Let's make things simple.
Whether you are choosing something for your companion, checking on an existing order, or simply need a little more information before purchasing, our customer care team welcomes your questions.
Send us a message
Complete the form below and tell us how we can help. Providing your order number when your message concerns an existing purchase can help us respond more efficiently.
What can we help with?
From order questions to product details, these are some of the areas our customer care team can assist with.
Orders
Questions about order confirmation, order details, cancellations, or changes to an order.
Shipping
Help with tracking, delivery progress, shipping information, or packages that appear delayed.
Products
Product details, materials, care information, sizing guidance, or questions before making a purchase.
Returns
Questions about return eligibility, exchanges, refunds, or an item that does not meet your expectations.
Thoughtful service, from the first question to the final delivery.
Before You Order
Need help choosing a product or understanding sizing? Send us your questions before placing an order so you can shop with greater confidence.
After You Order
If you need help with an existing purchase, include your order number and the email address used at checkout whenever possible.
Delivery Questions
We can help explain available tracking information and guide you through the next steps when a package appears delayed or unusual.
Product Concerns
If your item arrives damaged, incorrect, or different from what you expected, contact us promptly with relevant order information and photographs where appropriate.
Returns & Refunds
For return-related questions, please review our Return Policy first, then contact our team if you need clarification about your specific order.
General Questions
Not sure which department or topic your question belongs to? No problem. Send us a message and we will direct your request appropriately.
Still have a question?
We are happy to hear from you. For direct assistance, email our customer care team and include your order number whenever your request concerns an existing purchase.
service@solvaneatelier.store