Track Your Order
Waiting for your Solvane Atelier order? Use the order details below to quickly find the latest available information about your purchase. We want every step of your order journey to feel clear, simple, and reassuring—from the moment your order is placed to the moment it arrives at your door.
Find your order
Enter your order number and the email address used during checkout. Your order number can usually be found in your order confirmation email.
Can't find your order number?
Check the order confirmation email sent after checkout. Your order number is normally included in the confirmation and shipping communication.
If you still cannot locate your order information, our customer care team can help you identify the correct details.
Contact Customer Care
Every order has a journey. We are here to help you follow it.
Once your order has been confirmed, it moves through preparation, fulfillment, shipment, and final delivery. Tracking information may not appear immediately after an order is dispatched because carriers sometimes require additional processing time before the first scan is recorded.
What happens after checkout?
Your order typically moves through several stages before reaching you. The exact timing can vary depending on product availability, destination, carrier operations, weekends, holidays, and other circumstances.
Order Confirmed
Your order has been successfully received and payment or payment authorization has been processed according to the selected method.
Preparing
Your items are being checked, prepared, packed, and arranged for shipment. Processing time can vary by product and order volume.
In Transit
Your package has been handed to the shipping carrier and is moving through the carrier network toward your delivery destination.
Delivered
The carrier has recorded the package as delivered. Please check your preferred delivery location if you do not see it immediately.
Why hasn't tracking updated?
Tracking information can remain unchanged while a package is moving between facilities. Some carriers update scans only at certain checkpoints, so a temporary lack of movement does not necessarily mean your package is lost.
Need to change your address?
If your order has not yet entered fulfillment, contact us as soon as possible. Once a package has been shipped, changes may depend on the carrier and destination and cannot always be guaranteed.
Package marked delivered?
If tracking shows delivered but you cannot locate the package, first check nearby delivery locations and ask household members or building staff. If the package remains missing, contact us for assistance.
Tracking questions
A few common situations can explain why your tracking information looks different from what you expected.
When will I receive my tracking number?
Tracking information is generally provided after the order has been prepared and handed to the shipping carrier. Depending on carrier processing, there may be a short delay before tracking becomes active.
My tracking number says “label created.” What does that mean?
This normally means shipping information has been generated, but the carrier may not have recorded the package's first physical scan yet. Updates may appear once the package enters the carrier network.
Why is my package taking longer than expected?
Delivery estimates are affected by destination, carrier workload, weather, holidays, customs procedures where applicable, and other transportation conditions. Please allow additional time when carrier networks experience delays.
Can I track my order without an order number?
An order number is the easiest way to identify a purchase. If you cannot find yours, contact us using the email address associated with the order and provide any information that can help us locate the purchase.
What if my order arrives in more than one package?
Some orders may be fulfilled or shipped separately. If multiple tracking numbers are provided, each package may move through the carrier network at a different pace.
Need help with an order?
Our customer care team is available to help with order status, delivery questions, address concerns, and other order-related requests.