Solvane Atelier · Customer Care
Questions, answered with care.
Welcome to the Solvane Atelier FAQ. Here you'll find helpful information about our pet clothing, accessories, sizing, ordering process, shipping, care instructions, returns, and everyday questions about choosing the right pieces for your companion.
Designed for little lives, made for everyday moments.
Solvane Atelier creates thoughtfully selected pieces for dogs and cats, from lightweight summer layers and breathable dresses to cozy winter coats, soft knits, harnesses, and walking accessories.
Our collections are chosen with comfort, movement, seasonality, and everyday practicality in mind. Because every companion is different, we recommend checking the individual product measurements before placing an order.
Choosing the right piece
Everything you need to know about our clothing, accessories, seasonal designs, and product selection.
Our collection focuses on stylish and functional pieces for dogs and cats, including lightweight summer dresses, breathable cooling garments, four-leg bodysuits, protective clothing, harnesses, leashes, sweaters, padded winter coats, down-filled outerwear, hooded coats, scarves, and seasonal sets.
We aim to offer pieces that balance visual character with practical everyday wear, so your companion can stay comfortable while still looking beautifully dressed.
Many of our products are designed for both cats and dogs, while some styles are more suitable for specific body shapes or sizes. Please refer to the product description for the intended use and recommended pet type.
For harnesses and walking accessories, please pay particular attention to chest measurements and fit rather than relying only on breed names or weight.
Our warm-weather collection includes lightweight, breathable materials and airy silhouettes intended for seasonal comfort. Several styles are designed to feel light against the body and allow greater airflow during warmer days.
However, clothing should never replace access to shade, fresh drinking water, and a cool environment. Always monitor your pet's comfort in hot weather and remove clothing if your companion appears uncomfortable.
Yes. Our colder-season assortment includes soft sweaters, fleece-lined garments, padded coats, hooded outerwear, down-filled pieces, and festive winter designs.
Warmth requirements vary significantly between individual pets. Consider your companion's size, coat type, activity level, temperature, and tolerance when selecting winter clothing.
Fit & Comfort
A better fit begins with better measurements.
Pet clothing is not a universal fit. Two pets with the same weight can have very different chest, back, neck, and leg proportions. That is why we recommend using the measurements provided on each product page whenever possible.
For clothing, pay particular attention to chest circumference, back length, and neck circumference. For harnesses, chest fit is especially important because the harness should sit securely without restricting comfortable movement.
- Measure your pet while they are standing naturally.
- Keep the measuring tape comfortably close to the body without pulling tightly.
- Compare measurements with the specific product size chart.
- If your pet is between sizes, review the product's individual fit guidance.
- Never force a garment onto a pet who is showing signs of distress.
Size & fit questions
The best size is based on measurements, not simply breed, age, or estimated weight.
Start by measuring your pet's neck, chest, and back length. Compare those measurements against the size information provided on the relevant product page. Because garment construction can differ from one style to another, the size that works for one product may not be the ideal size for another.
We recommend using weight only as a general reference. Body shape varies considerably among breeds and individual animals, so measurements provide a more reliable basis for selecting clothing and harnesses.
Review the individual product's measurements and fit description. Depending on the garment's construction and intended fit, sizing up may provide more room, while some fitted products may require a closer match. If you are uncertain, please contact us before ordering and provide your pet's measurements.
Ordering & payment
Simple answers to the most common questions about placing an order with Solvane Atelier.
Add the products and sizes you would like to purchase to your shopping cart, review your selections, and proceed to checkout. Enter your shipping information and select an available payment method to complete your order.
Please carefully review your shipping address, product variants, sizes, and quantities before submitting your order.
Yes. After a successful purchase, an order confirmation is generally sent to the email address entered during checkout. Please check your spam, promotions, or junk folder if you do not see it in your main inbox.
If you need to change or cancel an order, please contact us as soon as possible at service@solvaneatelier.store. We will do our best to accommodate requests before the order enters processing or fulfillment.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Product care
Proper care can help preserve the appearance, softness, shape, and performance of your pet's clothing and accessories.
Always check the care instructions provided with the individual product. Depending on the material, gentle washing, mild detergent, low-temperature water, and air drying may be recommended.
Avoid harsh bleach, aggressive detergents, excessive heat, or rough treatment unless the specific care instructions state that they are suitable.
Keep leather products away from prolonged moisture and excessive heat. Wipe surface dirt gently with a soft cloth and allow the product to dry naturally if it becomes damp. Avoid soaking leather accessories or exposing them to strong chemicals.
Inspect harnesses and leashes regularly for signs of wear before use, particularly around buckles, attachment points, stitching, and areas exposed to pulling.
After your order
Helpful information about delivery, tracking, returns, and support.
Shipping times depend on the destination, selected shipping method, order processing time, and carrier conditions. Please refer to our Shipping Policy for the most current information regarding processing and estimated transit times.
When tracking is available, tracking information will generally be provided once your order has been handed to the carrier. Tracking updates may take some time to appear after the first shipment scan.
Please contact us promptly at service@solvaneatelier.store with your order number and clear photographs of the packaging and affected item. This helps us review the issue and determine the appropriate next step.
Please review our Returns & Refunds policy before sending anything back. If your order qualifies for a return, contact us with your order number and reason for the request. Our customer care team will provide the next steps.
A thoughtful approach
Because comfort is part of the design.
At Solvane Atelier, we believe pet clothing should be more than a decorative layer. The right piece should feel considered, comfortable, and appropriate for the moment it is worn.
From airy summer silhouettes and cooling layers to soft winter knits and padded coats, we select styles around the changing seasons and the everyday lives shared between people and their companions.
We also encourage pet parents to introduce new clothing gradually. Allow your companion to become familiar with a new garment and always prioritize natural movement and comfort.
Still have a question?
Our customer care team is here to help with product questions, sizing, order details, shipping concerns, and anything else you may need before or after your purchase.
service@solvaneatelier.store