Shipping
& Delivery
Order Processing
Orders are prepared after payment is successfully received and the order has entered our fulfillment process.
Shipment Tracking
Where tracking is available, shipment information will be provided after the order has been handed to the carrier.
Delivery
Delivery timing can vary according to destination, carrier service, customs, weather, and other circumstances.
Every order has its own journey.
At Solvane Atelier, we aim to make the delivery experience as clear as possible. After you complete checkout, your order moves through several stages before arriving at the shipping address provided. The exact timing can vary depending on inventory, destination, carrier conditions, seasonal demand, and other operational factors.
Order Placed
Your order details and payment information are submitted through checkout for processing.
Order Review
The order is reviewed and prepared for fulfillment using the information supplied at checkout.
Prepared
Products are picked, checked, packed, and prepared for shipment.
In Transit
Once dispatched, the carrier takes responsibility for transporting the package toward its destination.
Delivered
The package reaches the delivery address or destination designated by the carrier.
Carefully prepared before it leaves us.
Once your order enters fulfillment, the selected products are prepared for shipment and packaged for their journey. Depending on the product, packaging may include protective materials designed to help preserve the condition of the item during transportation.
Processing time and shipment timing are not always the same. Processing refers to the time needed to prepare an order, while transit begins after the parcel has been handed to the carrier.
What can affect delivery?
Estimated delivery information is intended as a guide rather than a guaranteed arrival date. Several factors may influence the final delivery experience.
Where the order is going
Delivery timing can vary significantly by destination. Remote locations, islands, rural areas, and regions requiring additional transportation may experience different delivery times.
Transportation conditions
Carrier capacity, routing, operational disruptions, peak periods, and local delivery conditions may affect when a parcel reaches its destination.
International processing
International shipments may be subject to customs inspection, import procedures, duties, taxes, or other requirements that can affect delivery timing.
Peak shopping periods
Holidays, promotional events, severe weather, and periods of unusually high parcel volume may increase processing or transit times.
Please use the delivery estimate displayed at checkout as the most relevant guide for your order. A carrier delay does not automatically indicate that an order has been lost. If tracking information stops updating for an unusual period, please contact our customer care team so we can review the shipment with you.
Shipping questions, answered.
How do I know when my order has shipped?
When tracking information is available, shipment details may be provided after your parcel has been dispatched and registered by the carrier.
Why has my tracking information not updated?
Tracking updates can take time to appear, especially shortly after dispatch or while a parcel is moving between carrier facilities.
Can I change my shipping address?
Contact us as soon as possible if your address is incorrect. We cannot guarantee that an address can be changed after fulfillment or shipment has begun.
What happens if I am not available for delivery?
The carrier may attempt redelivery, leave the package according to its procedures, or provide additional instructions. Please monitor the tracking information for carrier-specific details.
Are customs fees included?
International orders may be subject to customs duties, taxes, or other import charges depending on destination and local law. Responsibility for such charges depends on the applicable checkout and destination arrangements.
What if my package appears to be lost?
If tracking indicates a prolonged lack of movement or another unusual delivery issue, contact our customer care team with your order information so we can review the available shipment details.
Need help with a delivery?
Please include your order number and the email address used at checkout when contacting Solvane Atelier. This helps us locate your order and provide more useful assistance.