Privacy Policy
Your privacy matters to us. This policy explains what information Solvane Atelier may collect, how we use it, when it may be shared, how we protect it, and the choices available to you when you visit or shop through our website.
01. Privacy at a glance
Solvane Atelier respects the privacy of visitors and customers who interact with our online store. We collect and use information primarily to operate the store, process orders, communicate with customers, provide support, improve our services, prevent fraud, and, where permitted, provide relevant marketing communications.
This Privacy Policy applies to information collected through solvaneatelier.store, through our checkout and customer service interactions, and through other store-related communications or services that refer to this policy.
We may update this policy when our business, technology, services, or applicable privacy requirements change. We encourage you to review this page periodically.
02. Information We Collect
The information we collect depends on how you interact with our store. You may provide information directly to us, while some information may be collected automatically when you browse or use our website.
03. How We Use Information
We use information collected through our store for legitimate business, contractual, operational, security, and customer service purposes, as permitted by applicable law.
To process and fulfill orders
We use order and contact information to process purchases, arrange fulfillment and shipping, provide order confirmations, send shipment information, handle returns, and provide after-sales assistance.
To provide customer support
Information you provide when contacting us allows our team to identify your order, understand your question, investigate issues, and respond appropriately.
To improve our store
We may analyze website usage and customer interactions to understand how visitors use our store, improve navigation, evaluate products, improve content, and enhance the overall shopping experience.
For security and fraud prevention
We may use information to detect suspicious activity, investigate potentially fraudulent transactions, protect our customers and business, and maintain the security and integrity of our store.
04. When Information May Be Shared
We do not sell your personal information simply because you visit or shop on our website. We may share information when necessary to operate our business, provide requested services, complete transactions, comply with legal obligations, or protect legitimate interests.
Service providers
Information may be shared with service providers that support functions such as payment processing, hosting, analytics, customer support, shipping, email delivery, fraud prevention, advertising, and store operations.
Shipping and fulfillment partners
To deliver your order, relevant information such as your name, delivery address, contact details, and order information may need to be provided to shipping or fulfillment partners.
Legal requirements
We may disclose information where reasonably necessary to comply with applicable law, legal process, government requests, court orders, or to establish, exercise, or defend legal rights.
Business transactions
If our business is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable legal requirements.
05. Shopify & Other Service Providers
Our online store is powered by Shopify. Shopify provides technology and infrastructure that helps us operate our online store, checkout, customer accounts, and related commerce services.
Information submitted through our store may therefore be processed by Shopify and other service providers involved in delivering the services you request. Depending on the service and your location, information may be processed in countries other than your own.
Shopify provides merchants with privacy and customer-data controls, including automated privacy settings and related tools. We are responsible for configuring our store and maintaining a policy that accurately reflects our own business practices.
07. Marketing Communications
If you choose to subscribe to our newsletter or otherwise provide consent where required, we may use your email address to send information about new arrivals, seasonal collections, promotions, product updates, or other Solvane Atelier news.
You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the message or by contacting us directly.
Unsubscribing from promotional communications does not necessarily stop essential service communications, such as order confirmations, shipping updates, account notices, or other messages required to complete or support a transaction.
08. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, meeting legal obligations, and enforcing agreements.
Retention periods vary depending on the type of information, the reason it was collected, our legal obligations, and legitimate business requirements.
When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of where appropriate.
09. Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their own accounts and devices, including using strong passwords and avoiding sharing account credentials.
Solvane Atelier will not normally ask you to provide sensitive payment credentials or account passwords by unsolicited email. If you receive a suspicious message claiming to represent us, please contact us directly using the email address published on this website.
10. Your Privacy Rights
Depending on where you live and subject to applicable law, you may have rights concerning your personal information. These rights can vary by jurisdiction and may be subject to exceptions or verification requirements.
Access
You may have the right to request information about the personal data we hold about you.
Correction
You may request correction of inaccurate or incomplete personal information.
Deletion
In certain circumstances, you may request deletion of personal information, subject to legal exceptions.
Restriction
Depending on applicable law, you may have rights to restrict or object to certain forms of processing.
Marketing Choices
You can unsubscribe from promotional emails at any time using the available unsubscribe mechanism.
Data Portability
Certain jurisdictions may provide a right to receive or transfer personal information in a usable format.
To make a privacy-related request, please contact us using the email address provided below. We may need to verify your identity before completing certain requests in order to protect your information from unauthorized disclosure.
11. Children's Privacy
Our online store is intended for general consumers and is not directed toward children. We do not knowingly request or intentionally collect personal information from children where prohibited by applicable law.
If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action where required.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our store, services, technologies, legal obligations, or privacy practices.
When we make changes, the updated version will be posted on this page with a revised date. Where required by applicable law, we may provide additional notice regarding significant changes.
We recommend reviewing this policy periodically so that you remain informed about how information is handled.
Questions about your privacy?
If you have a question about this Privacy Policy, want to make a privacy-related request, or need clarification about how your information is handled by Solvane Atelier, please contact us.
service@solvaneatelier.store