Terms of
Service

General Terms

These Terms of Service apply to your access to and use of the Solvane Atelier online store, website content, shopping features, customer service functions, and related services.

By browsing our website, creating an account where available, placing an order, or otherwise using our services, you acknowledge that you have read and understood these terms and agree to be bound by them to the extent permitted by applicable law.

If you do not agree with these terms, please do not use the website or place an order through our online store.

Products & Product Information

Solvane Atelier makes reasonable efforts to present product descriptions, photographs, colors, measurements, materials, and other product information as accurately as possible.

However, the appearance of colors may vary depending on your display, device, browser settings, lighting conditions, and other technical factors. Minor variations in texture, finish, pattern, or appearance may also occur between individual products.

Product availability may change without notice. We reserve the right to discontinue products, limit quantities, modify product specifications, or correct product information when necessary.

Orders & Order Acceptance

When you place an order through the website, you are submitting a request to purchase the selected products under the information shown during checkout.

An order confirmation indicates that we have received your order information. In certain circumstances, an order may need to be reviewed, corrected, limited, or cancelled before fulfillment.

Order information

You are responsible for providing accurate and complete information during checkout, including your name, shipping address, email address, and other information required to process your order.

Order cancellation

If you need to cancel or change an order, contact us as soon as possible. A request may not be possible to fulfill once an order has entered processing or shipment. Cancellation rights may also vary according to applicable law and the store's current cancellation rules.

Prices, Promotions & Availability

Product prices displayed on the website are the prices applicable at the time of purchase unless otherwise stated. Prices, promotions, discounts, product availability, and promotional conditions may change from time to time.

Promotional offers may be subject to additional terms, including eligibility requirements, expiration dates, minimum purchase requirements, product exclusions, or limits on use.

We reserve the right to correct obvious pricing, description, or promotional errors. If an error materially affects an order, we may contact you before fulfillment to confirm whether you wish to continue under the corrected information.

Payments

Payment must be completed through one of the payment methods made available during checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment providers may independently process or authorize transactions according to their own terms and security procedures. Solvane Atelier does not intentionally retain complete payment card information when such information is handled directly by a payment processor.

If a payment cannot be authorized, is reversed, or is otherwise unavailable, we may be unable to fulfill the related order until the payment issue is resolved.

Shipping & Delivery

Shipping information, delivery estimates, available destinations, shipping charges, and other delivery conditions are described in our Shipping Policy and may also be displayed during checkout.

Delivery estimates are not necessarily guaranteed dates. Actual delivery may be affected by carrier operations, weather, holidays, customs procedures, destination conditions, incorrect address information, and other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address. If an address needs to be corrected, contact us as soon as possible. Changes may not be possible after an order has been shipped.

Returns, Exchanges & Refunds

Returns, exchanges, cancellations, and refunds are governed by the applicable Returns & Refunds Policy and any mandatory consumer rights that apply to your purchase.

Customers should review the current return requirements before sending an item back. Certain products, conditions, or circumstances may be excluded from return eligibility where permitted by law.

We recommend contacting customer care before returning an item so that the correct return instructions can be provided.

Nothing in these Terms is intended to exclude or restrict consumer rights that cannot legally be excluded or restricted under applicable law.

Intellectual Property

Unless otherwise stated, the website and its contents—including brand elements, logos, photographs, graphics, product imagery, written content, page designs, layouts, and other materials—are owned by or licensed to Solvane Atelier and are protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes. You may not copy, reproduce, distribute, modify, publish, sell, license, or commercially exploit website materials without appropriate authorization.

Acceptable Use

You agree to use the website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website or the experience of other customers.

You must not:

• Attempt to gain unauthorized access to the website, systems, accounts, or administrative areas.
• Introduce malicious code, harmful software, or other disruptive material.
• Use automated systems to abuse, scrape, overload, or interfere with website functions without authorization.
• Submit fraudulent, misleading, or intentionally inaccurate information.
• Use the website in violation of applicable laws or regulations.

Third-Party Services & Links

Our store may rely on third-party services to support functions such as payments, analytics, shipping, customer communication, fraud prevention, marketing, or other ecommerce operations.

Third-party services may operate under their own terms and privacy practices. Where a third-party service is responsible for a particular transaction or function, you may also be subject to that provider's terms.

Our website may contain links to third-party websites. We are not responsible for the content, security, availability, or practices of websites that we do not control.

Disclaimer & Limitation of Liability

We make reasonable efforts to keep our website, product information, and services available and accurate. However, we do not guarantee that the website will always be uninterrupted, completely error-free, or continuously available.

To the extent permitted by applicable law, Solvane Atelier will not be responsible for losses resulting from circumstances outside our reasonable control, including certain carrier delays, technical interruptions, third-party service failures, communication disruptions, or events beyond our control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Changes to These Terms

We may update these Terms of Service when our store, services, practices, or legal requirements change. The updated version will be posted on this page with an updated effective date where appropriate.

Your continued use of the website after an updated version becomes available may constitute acceptance of the revised terms to the extent permitted by law.

We encourage customers to review the current version of our policies before placing an order.

Contact Information

If you have questions about these Terms of Service, your order, or any other aspect of using the Solvane Atelier website, please contact our customer care team.